Ian D. Robertson Inc. | Business Management Consulting

We have been conducting surveys for over 15 years, and have accumulated data on over 5,00 employees in BC. Our assignments have taken us into retail, distribution, service sector, manufacturing and non-profits.

Our typical survey is designed around the issues of interest and concern to the organization. Initially we identify with senior management the issues that need to be addressed. Then we design a survey using questions and statements, most of which have been used before and for which we have a library of comparative data.

A detailed plan for distributing and administering the survey, such as to obtain the commitment of all employees is next. We supervise the distribution of the surveys and take direct charge and control of all completed surveys, including their collection from various geographic locations in the organization.

Our methodology for analyzing the results employs sophisticated tools such as SPSS. We analyze trends, benchmarks, comparisons, and absolute values. We also provide for written comments and these too are carefully studied to determine the issues of concern to employees. By careful design of demographics, we can identify issues of concern to one part of an organization where other groups may not have that challenge. For example one client was concerned about an aging workforce and work related injuries, while another was concerned about supervision in one part of the organization.

Typically we meet with senior management more than once - to review the data and implications. Often we will take away "what if?" questions and further review the data to provide additional insight. A written report with data interpreted is normal.

Most times we will meet with employees or at least first line supervisors to brief them on the survey and major findings. In one instance a whole corporate change process was initiated from the survey results.

Surveys are often repeated at intervals of one two years, and form part of an ongoing Human Resource Audit.

	To find out how we can help you, call us now at (604) 943-3715, or email us at idr@robertsoninc.ca.